POLICIES / TERMS & CONDITIONS

TERMS AND CONDITIONS

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Coping Connection, LLC is a sole proprietor business.  This website is owned and operated by Coping Connection, LLC.  The Terms and Conditions set forth provide the structure for the use of this website and our services.  This website offers a variety of services for children & families, healthcare professionals, and community organizations.  When you use this website or access this website, you confirm that you have read, understand, and agree to be bound by these Terms.

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In order to use this website and the services provided by Coping Connection, LLC, you must be of legal age that is determined by your jurisdiction and country.  You must have the legal authority, right and freedom to enter into these Terms as a binding agreement.  If accessing this website and utilizing our services is prohibited in any way or in any form, under law or regulations in your jurisdiction or country, you are prohibited from doing so. 

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When purchasing services or items through the Coping Connection, LLC website, you are confirming that you have read the entire description of that service or item before making a commitment to buy it.  Furthermore, you enter into a legally binding contract to purchase the service or item when you complete the online payment process.

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The Coping Connection, LLC website provides the purchase price for services and products with exception of contracted consultation services which vary depending on client needs.  Coping Connection, LLC reserves the right to change our prices at any time.  We reserve the right to correct pricing errors that arise and inadvertently occur.  Pricing details are available on our payments page.

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The item price and any other associated fees (ie: transportation costs, time for email/text communication, taxes, possible transaction fees) will be charged to the payment method you have selected.

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At any time and without notice, we may change the services and products we offer.  We may change an aspect of a particular service, temporarily suspend a service, create limitations for a service, or stop providing a particular service without notice and liability for any reason and without liability for no reason. ​

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In the event, in our sole determination, that we believe you have violated any aspect of our Terms and Conditions or any applicable law or regulations, we may suspend or terminate your access to our services without notice and without liability for any reason.  Furthermore, it is your right to discontinue use and request to cancel your account and/or any services at any time.

 

The Coping Connection, LLC website and all of it's contents, features and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection and arrangement thereof), are owned by Coping Connection, LLC and protected by United States and copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.  The Terms set forth grant you a personal, non-exclusive, non-transferable, revocable license to access and use the Coping Connection, LLC website.  You may access the material on this website only for your own personal, non-commercial use.  You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our website, except as incidental to normal web browsing, such as the making of temporary copies in RAM or the cache of your Internet browser, and for features of the website that enable sharing via email, social media, linking, and other platforms expressly enabled by the website.  

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You agree to indemnify and hold Coping Connection, LLC harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

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To the maximum extent permitted by applicable law, in no event shall Coping Connection, LLC be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

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Coping Connection, LLC reserves the right to change or modify these terms at any time at our sole discretion. It is your responsibility to  review this page from time to time to remain current.  When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms.  In the event that you do not agree to these Terms or any future revisions of these Terms, please do not use our services or continue to access this website. 

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These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States Of America / New York, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to these claims and disputes being decided exclusively by a court of competent jurisdiction located in Cooperstown, New York. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

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PRIVACY POLICY

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How do we store, use, share and disclose site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.   To learn more about the Wix privacy policy please click here.

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What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect personal information?

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

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How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How do we use Cookies and what are your options?

Please click here to learn about the Wix Cookie Policy and "Third-Party Cookies".  

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Modifications and Changes

We reserve the right to modify and change this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

HIPPA

Child Life Specialists follow HIPAA privacy laws. Your healthcare information will never be shared except under circumstances required by law or through your written consent as needed.  Child Life Specialists are mandated reporters and must report suspected abuse and/or neglect to authorities. Information revealed in session is confidential and child life specialists are not allowed to share this information with the child's guardian unless the child gives permission. By using our website and services, you agree that you have read and understand this privacy policy.

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CANCELATION POLICY

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We respect our time and yours.  To avoid delays in schedules we have high standards for ourselves to remain on time and adhere to our schedule.  We expect our clients to do the same.  It is expected that all parties attend all scheduled sessions on time. Cancelations and delays can negatively impact each party differently.  Please keep in mind that client no-shows prevent others from seeking support they may need.  We ask for your understanding and commitment to prevent this from happening.​  Our cancelation policy is out of respect for our staff providing the services, you as the client, other clients scheduled and any potential clients seeking services.

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CANCELATIONS AND MISSED APPOINTMENTS​

Since Coping Connection, LLC appointments involve a time specifically for you, a minimum of 48 hours’ notice is required for rescheduling or canceling an appointment. For example, if you are scheduled for a 4:30pm appointment on Thursday, you must give notice before 4:30pm on Tuesday.  In the event, the appointment has not been canceled or rescheduled within the 48 hours, there will be no refund on the session already paid for and clients are responsible for payment of the full amount.

 

If you need to reschedule or cancel your appointment prior to 48 hours, you can email: info@copingconnection.com and we will coordinate a new time that fits both schedules.  Please refer to the calendar for available times.  

 

If you are unable to reschedule within the 48 hour window, please e-mail us at info@copingconnection.com.

 

If our staff has to cancel your appointment within the 48 hour window, clients will receive reimbursement and/or credit for the session.  We are sorry for any inconvenience this may cause you.

 

LATE APPOINTMENTS

As mentioned above, our sessions need to start promptly.  If you are unable to attend at the scheduled time, please understand that your session will need to be considered as a canceled appointment and will follow the same cancelation policy.  There will be no refund and clients are responsible for the full amount.  We are very sorry if our staff is late to your scheduled session. Clients will have the option of extending the time missed to the session (if there is not an immediate scheduled session) or receive compensation in the form of reimbursement or credit for the session. 

 

EXCEPTIONS

We understand that sometimes events occur and impact schedules.  Please understand that the only time we will waive the cancelation policy is in the event of extreme circumstances that are unavoidable and unexpected.  If you are unsure, please e-mail us at info@copingconnection.com.

 

TECHNOLOGICAL DIFFICULTIES 

Some sessions that Coping Connection, LLC offers are facilitated virtually and clients are responsible for ensuring their computers work appropriately. Any technological difficulties or troubleshooting that occurs during the session due to the client’s technology will be counted in their session minutes.

 

If any technological difficulties arise from our staff side, we sincerely apologize.  Clients will have the option of adding the time at the end of the session (if there is no immediate scheduled session) or receive compensation in the form of reimbursement or credit for the session.

 

Please know that we do not hold any judgement or become upset when a client misses an appointment or has technological difficulties. We know challenges arise and troubleshooting is not always easy.  We truly appreciate your understanding and compliance as we work to adhere to a set schedule. 

 

 

 

 

 

REFUND POLICY

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Due to the nature of our services, refunds are evaluated on a case by case basis. Refund requests must be submitted in writing within at least 14 business days of purchase to info@copingconnection.com. Coping Connection, LLC makes no warranties regarding the performance or operation of this website.

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FULFILLMENT / SHIPPING

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Due to the nature of our services, clients may or may not receive shipped materials relevant to sessions. All costs are included in the purchase of the session.

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CUSTOMER STATEMENT DESCRIPTOR 

Purchases will appear on bank statements as:  Coping Connection, LLC